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Access and Inclusion


New Award to celebrate Inclusion in Lane Cove

Lane Cove, Ryde and Hunter's Hill Councils have come together to introduce a new award at the upcoming Northern Districts Local Business Awards that will recognise achievements in embracing inclusion.

The new Inclusion Award will celebrate local businesses that welcome people of all backgrounds and abilities. A business may be inclusive if it provides products or services in a way that accommodates the diverse needs of customers and staff, so that all people feel welcome and can participate.

Inclusive practices can include everything from the attitudes and practices of staff, to how people physically access the business.

Inclusion benefits the whole community, however, it can be particularly beneficial for people with disability or illness, people from culturally and linguistically diverse backgrounds, and seniors or parents with young children.

To be eligible for this award, businesses must operate in the Lane Cove, Ryde or Hunter's Hill local government areas. They must also demonstrate a commitment to creating a welcoming and inclusive environment for customers and staff, and demonstrate how the business is adopting inclusive practices that go above and beyond. You can nominate using the Nomination Form and find out more about what makes an inclusive business by viewing the Social Inclusion and Diversity Checklist and the Creating Inclusive Communities Business Checklist.

Lane Cove Council encourages local residents to get behind the awards by nominating a local shop or business that demonstrates inclusiveness. Businesses can also self nominate.

Nominations open on 11 June 2018 and close on 3 July 2018.

If you would like to nominate online go to from 11 June.

For more information about the Inclusion Award and how to nominate please contact Carol Sinclair on 9911 3592 or Maria Melrose on 9911 3593
Disability Inclusion Action Plan                                                                         

The NSW Disability Inclusion Act 2014 (DIA) legislates that Local Government is to undertake disability inclusion action planning and develop and implement a plan of action to ensure the plans come into effect.  This plan aims to make Lane Cove a better place for people living with disability to live, work and visit by developing positive community attitudes and behaviours, creating liveable communities, supporting access to meaningful employment and Improving access to services through better systems and processes

Council worked with Ryde and Hunter's Hill councils to develop a regional plan with localised actions.  The community consultation took place between 25 March and 5 May 2017.  The actions were developed from the responses of 749 people who participated though either small group consultations, surveys, community forums and one on one discussion.

The Disability Inclusion Action Plan was adopted by Council on 23 October 2017.  The Plan can also be viewed as a FLIP BOOK.

Missed Business.jpgMissed Business - A Guide for Small Business


This small booklet provides some practical information about how to attract more customers by providing better access to your business for your customers.
The Access Committee

​The aim of the Lane Cove Council’s Access Committee is to assist Council increase and promote general awareness of access, mobility and safety issues in the community and more specifically for people with disabilities.


A Lane Cove Access Committee operated from 1985 to March 2001. It became an incorporated association in 1993. The Committee was a community based Committee and the membership fluctuated over time but had representation from professional fields such as physiotherapists or occupational therapists from the Independent Living Centre, representatives from Greenwich Hospital, Council officers and interested local community members. Unfortunately, it disbanded in 2001 due to falling committee representation and lack of community support to fill vacancies as they arose.

The Committee was instrumental in bringing to the fore access and mobility issues. This included an audit of shopping centres in the L.G.A, and publication of a mobility and access map. The committee informed Council on standards and adherence to the Disability Discrimination Act (Cwlth) 1992 [DDA] and the Anti-Discrimination Act (NSW) 1977 [ADA]. Issues covered included kerbs, ramps and footpath access. It also assisted Council in developing an Access and Mobility Development Control Plan (DCP).

Current Committee
  • An Access Committee was re-established by Council in 2004. The Committee's charter is to:

    • Advise on access and mobility which strengthens Council’s planning instruments, e.g. Plans of Management, Adaptable Housing, the Access and Mobility Development Control Plan and the LEP.

    • Have the opportunity for input into strategic policies to incorporate access initiatives through consultation with older people, those with disabilities, service providers and stakeholders.

    • Assist in increasing awareness and responsiveness of staff, the public and Councillors in access and mobility issues which meet the needs of the Lane Cove community – e.g. by providing knowledge and resources towards developing and improving accessible toilets, accessible transport, accessible public spaces, etc.

    Lane Cove Council’s Access Committee meetings are held bi-monthly on the fourth Wednesday of the month from 10am to noon on Level 2 Civic Centre.

    The Access Committee is chaired by a Councillor with service organisation representation as well as relevant professional expertise and interested community representatives. Council representation includes the Community Development Officer Aged & Disability Services, the Road Safety Officer from Urban Services and the Manager of Planning from Environmental Services.

    If there is an access issue you would like to raise with the Committee, please email or contact the Community Development Officer – Aged & Disability Services on (02) 9911 3593.

    Access and Safety Notification Forms                                       
    The Access and Safety Notification form can be used to notify Council of any problems or concerns that relate to access and safety.
    Examples of these may include: 
    • The state of footpaths - broken, uneven, missing

    • Miss​ing Pram/ kerb ramps

    • Lack of adequate lighting

    • Problems with Accessible Parking locations

    • Unsafe or broken play equipment

    • Building works obstructing footpaths

    • Access to public facilities

    If you see anything that you think is dangerous or is a cause for concern because if impedes access or is unsafe please fill in a form and return it to Council.

    Upon receipt of submitted forms, they will be forwarded to the appropriate Council department for investigation and if recommended, action.

    Access Maps

    ​Lane Cove Plaza is the heart of Lane Cove, which is renowned for its vibrant village atmosphere. Lane Cove Council is committed to ensuring that the village is an inclusive environment which is accessible, so that everyone can enjoy its services, features and can participate in community life.

    In conjunction with the Lane Cove Access Committee, Lane Cove ALIVE, and the Chamber of Commerce, Council prepared the Lane Cove Village Access and Services map to ensure the community and visitors have the best possible access to the village.

    This map is updated quarterly and provides information that will assist you in pre-planning your trip to take the easiest path of travel. It includes information such as:

    • accessible parking spaces;
    • public and accessible toilets;
    • locations of public seating;
    • baby change tables;
    • kerb ramps;
    • and local businesses.

     ​A footpath map for the greater Lane Cove area has also been developed. It outlines all footpaths as well as indicates where there are kerb ramps available.

    Accessible Toilets 
    Accessible Public Toilets are available at:

    Rosenthal Car Park
    (Male and female toilets, both wheelchair accessible)
    Access from Birdwood Lane
    Open 7 days from 6.30am to 11pm

    Lane Cove Community Centre
    (Unisex wheelchair accessible toilet)
    166 Longueville Road, Lane Cove (flat entry from footpath)
    Open Monday - Friday 9.00 a.m. to 5.00 p.m.

    Lane Cove Council Foyer
    (Unisex wheelchair accessible toilet)
    48 Longueville Road, Lane Cove
    Open Monday - Friday 8.30 a.m. to 5.00 p.m.

    Lane Cove Market Square
    (Unisex wheelchair accessible toilet)
    Off Lane Cove Plaza, Burns Bay Rd, Lane Cove

    Lane Cove Library
    Library Walk, Lane Cove
    (Unisex wheelchair accessible toilet)

    Mon, Tues, Thurs 10:00am - 9:00pm
    Wed, Friday  10:00am - 5:30pm
    Saturday 9:00am - 4:00pm
    Sunday 10:00am- 2:00pm

    Accessible Toilets in Parks
    Tambourine Bay Park is bounded by southern end of Tambourine Bay Road and Kalloroo Road, Riverview. This is a foreshore park on the edge of Tambourine Bay with a gentle sloping grassed area. It is the start of Tambourine Creek Bushwalks. There is a short accessible walk.

    The park has a tidal pool (no charge) and has Children' s play equipment. BBQ facilities, (small quantity of wood provided) and Picnic tables & benches available. Toilets with disabled access are available.

    Parking is available in Tambourine Bay Road and further street parking in Kallaroo Road. Tambourine Bay is the base for 1st Tambourine Bay Sea Scouts .

    Burns Bay Reserve is entered via Kooyong Road, off Riverview Street, Lane Cove. Burns Bay reserve is a spacious, flat, grassed waterfront park. Toilets are available and are wheelchair accessible. There is boat ramp (low tide inaccessible), children's play equipment and BBQ facilities (take own wood). Some picnic tables & seats are available. There is parking for 30 cars. There is a large open grassed area, suitable for playing ball sports, and a tennis practice wall. Soccer is played at Burns Bay during winter.

    National Toilet Map

    The National Toilet Map is available for all areas in Australia.


    There are a number of parking spaces allocated to accessible parking. Here are the maps showing the designated spaces available.

    It is important to note that only those with a valid mobility parking permit issued by the Roads and Maritime Services can be used in these spaces. There are very strict criteria applied to the use of these permits. You are only eligible to use the permit when the permit holder is present in the car. For example, shopping for the permit holder without them present does not permit you to park in an accessible space.

    People parking illegally will be subject to hefty fines. Council Rangers police the spaces on a regular basis - should you notice these spaces being used illegally you may wish to contact Council on 9911 3555.

    Seniors Parking

    Council provides a number of car spaces in the Lane Cove CBD which have designated specifically for Seniors Parking. To use these spaces you must apply to Council for a Permit.


    Seniors Parking Permit

    Council has provided a number of designated 'Seniors' parking spaces in Council's car parks. To use these spaces, you must be a Lane Cove resident, at least 67 years of age and hold a current drivers licence.

    To receive a Seniors Parking Permit complete a Seniors Parking Permit Application Form and bring your Drivers Licence and Rate Notice or Tenancy Agreement to Council for sighting by our Customer Service Staff OR send your completed Seniors Parking Permit Application form together with a photocopy of your Drivers Licence and a photocopy of a recent Rate Notice or Tenancy Agreement to Council.

    Upon receipt of the Application Form and sighting of these two documents we will issue your Seniors Parking Permit to the address stated on the application form.

    There is no charge for this permit.

    The permits are valid ONLY in marked “Seniors Parking Permit” car spaces within Lane Cove Council car parks. These permits are not valid for parking in “Disabled” car spaces.

    Frequently Asked Questions

    Is the holder of a RMS Mobility Parking Authority entitled to park in a Seniors’ Parking Space ?

    No. Council requires that you obtain a Lane Cove Council Seniors Parking Permit in addition to the RMS Mobility Parking Authority.

    Where is it best to display the Seniors’ Parking Permit?

    Please display your Seniors’ Parking Permit on the passenger side of the windscreen each and every time you park in a Seniors Parking Space. Fines apply when permit not displayed.

    How long is the permit valid ?

    Your permit is valid for a 2 year period of time.

    How can a permit be cancelled?

    Council reserves the right to revoke a Seniors Parking Permit in the event of a breach of Conditions of Use. All Seniors Parking Permits remain the property of Lane Cove Council at all times.