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Have Your Say on Council's 2019 Customer Experience Strategy


Consultation is now closed

This consultation runs from Thursday, 25 July to Thursday, 5 September 2019.


Jessica Quilty, Executive Officer to the General Manager

Ph: (02) 9911 3643



Council is currently consulting with the community on a draft Customer Experience Strategy.

Lane Cove’s Customer Experience Strategy has been developed to respond to emerging trends around the increased complexity of customer interactions and touchpoints resulting in more multifaced customer journeys. It outlines Councils key customer experience objectives and defines the approach Council will take to facilitate the achievement of these objectives in addition to measuring their success.   To find out more, please access the draft Customer Experience Strategy and related documents below. 

Related Documents

Consultation Timeline

  • 22 July 2019 - Draft Customer Experience Strategy endorsed by Council for public exhibition.

  • 25 July 2019 to 5 September - Exhibition period for community submissions community submissions on Draft Strategy.
  • September 2019 - Evaluation of submissions received during exhibition period.  Amendments incorporated into the Draft Strategy as required.
  • September or October - Results of community consultation presented to Council for further consideration.


Council is committed to protecting your personal information and will manage your submission in accordance with our privacy policy. 
Please note, unless contrary to the public interest, any submission received may be made available to the public in accordance with the Government Information (Public Access) Act 2009 subject to the removal of personal contact information, personal financial or commercial information and health and medical information.