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Emergency Management Plan


In the event of an emergency, residents in the Lane Cove local government area are covered by the Willoughby/Lane Cove Local Emergency Management Plan.

This plan is produced by the Local Emergency Management Committee made up of representatives from councils, NSW Police, Fire & Rescue NSW, NSW State Emergency Service (Willoughby/Lane Cove) and other local organisations.

The Willoughby/Lane Cove Local Emergency Management Committee is responsible for:

  • Planning and preparing for emergencies
  • Co-ordinating emergency responses
  • Aiding recovery efforts.

Emergency response capabilities are tested on a regular basis.

This section of Council's website provides the community with information about what to expect in the case of an emergency in the Lane Cove area. Residents can also download a flyer containing key information to help them prepare for an emergency.

What happens in an emergency?

In the case of a life-threatening emergency, call 000. NSW Police, Fire and Rescue NSW and the NSW State Emergency Service are often the first on the scene in an emergency. Welfare, transport and health organisations also provide essential services.

NSW State Emergency Service will assist with genuine emergencies relating to flood or storm.

What To Do?

In the case of an emergency, residents in the area will be requested to either:

Seek Shelter - this is the most common form of response

Evacuate - this is a rare occurrence.

Residents may receive an emergency alert in which case they should follow the instructions given. In general, in the event of an emergency, residents should:

 1. Seek Shelter:

  • Stay inside the residence
  • Close all doors and windows
  • Turn off and block all air conditioning vents

 2. Stay Informed:

  • Check local radio, television or electronic media
  • Evacuations are a rare occurrence; await official notification by emergency services.
  • Residents may also evacuate prior to an event if they feel it is safe to do so.

 3. Prepare:

  • If an evacuation is necessary this will be announced by the NSW Police, Fire and Rescue NSW, NSW State Emergency Service or NSW Ambulance Service. They will also instruct you on the safest location to proceed to.

Emergency Warning

Emergency alerts will be sent in the form of:

  • Recorded voice messages to landline numbers based on handset location
  • Text messages to mobile phones based on your billing address
  • If you receive an Emergency Alert, follow the instructions in the message.

You may also hear the Standard Emergency Warning Signal (SEWS) which is a distinctive tone played on radio or television in the event of an emergency.


In some instances, evacuations of a house or area may become necessary. The organisations that have the authority to initiate an evacuation are the NSW Police, Fire and Rescue NSW, NSW State Emergency Service and the Ambulance Service.

If any of these officers instruct you to evacuate, you must do so - they are doing it to save you from a possible threat to your life. Go directly with all members of your family, your pets and medications to the evacuation assembly area. You may also receive evacuation instructions via the media or public address system.

It is advisable for all residents to consider the possibility of evacuation as part of their emergency preparedness plan. Decide what you believe are the most important possessions to save and keep them in one place. This way, you won't leave anything behind that you wanted to take, and you will be able to quickly evacuate the premises.

Willoughby/Lane Cove Local Disaster Plan

If an incident that is being managed by one combat agency grows to such an extent that it will require the support of several Combat Agencies then the provisions in the Willoughby/Lane Cove Emergency Management Plan are utilised to either aid the Combat Agency in co-ordinating support or take over the control of the emergency leaving each Combat Agency to manage their individual areas of expertise.

The Willoughby/Lane Cove Local Emergency Management Plan outlines the arrangements that will occur between organisations to effectively control an emergency or co-ordinate emergency support.

Combat Agencies
The designated combat agencies for various incidents are:

Law enforcement; major accident / incidents involving threat to life and property; aviation; earthquake and transportation emergenciesNSW Police Force
Search and RescueNSW Police Force
Fire UrbanFire & Rescue NSW

Hazardous Materials

On Land and inland watersFire & Rescue NSW
On State WatersSydney Ports/NSW Maritime
Clean UpEnvironmental Protection Authority
TsunamiNSW State Emergency Service
Storm and FloodNSW State Emergency Service
Animal Health EmergenciesDepartment of Primary Industries
Public Health EmergenciesMinistry of Health

The emergency management system is organised so that if the required service cannot be obtained by the Willoughby/Lane Cove Emergency Management Plan, then it will be supplied by the next level up which is the North-West Metropolitan Region Emergency Management Plan; or the next level up which is the NSW Emergency Management Plan
Emergency Management Plans are kept up to date by continuously reviewing the plans and completing at least one exercise per year.

The Willoughby/Lane Cove Emergency Management Plan has access to a Local Emergency Operations Centre that can be set up so that it is ready to control/co-ordinate activities when required. As soon as a potential emergency is identified, the Local Emergency Operations Centre is placed on alert and its delegated officers and support staff starts monitoring the situation.

If the emergency or incident develops further, the Local Emergency Operation Centre is placed on stand-by and the relevant control and liaison officer's report to the Centre ready to play an active role in controlling or co-ordinating support.

The Local Emergency Operations Centre becomes fully activated when, either a combat agency requests support assistance, when the Local Emergency Operations Controller determines that assistance is required or when the combat agency passes over the control to the Local Emergency Operations Controller. The Local Emergency Operations Controller, together with the staff of the centre, then takes over the control or co-ordination of support to the Combat Agency for the emergency.

In order to aid the co-ordinated support in emergencies, the Willoughby/Lane Cove Emergency Management Plan requires a Hazard Analysis to be completed for the area. This identifies the most likely sources of risk. Sources identified in this way are emergencies such as earthquakes, major transport accidents, air disasters, high winds, etc. For each of these events, the plan considers what preventative measures can be taken before the emergency occurs and which Combat Agency will be best suited to manage each emergency scenario. In order to assist in this, a number of supporting and sub plans are prepared at local, regional and state levels.

Emergency contacts

Police, Fire, Ambulance

Phone: 000

NSW State Emergency Service

Phone: 132 500

Further Information

Neighbourhood Safer Places​

Neighbourhood safer places are a place of last resort during a bush fire emergency. Find out more.

Please see the list below for Neighbourhood Safer Places in Lane Cove.

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