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Feedback or Complaints


​Lane Cove Council is committed to providing a quality service to customers. Council welcomes feedback (complaints, compliments, suggestions) as it provides an opportunity for us to identify service improvements; increase customer satisfaction; strengthen customer input into our services; and respond effectively to individual cases of dissatisfaction.


2021 Customer Feedback Calls

Over the coming weeks, a company will be calling a selection of residents at random on behalf of Council to take part in our annual Customer Satisfaction Survey. Starting on Monday 2 August, calls will be made from 9:00am – 7:00pm Monday to Friday and Saturdays from 10:00am – 5:00pm.

Residents will be able to provide their valued feedback to Council to help us improve the services we provide. If you do receive a phone call, the survey will take approximately 10 minutes.  The number the company is using is 02 4058 4609 (this is an outbound number and can’t accept inbound calls). We thank you in advance for taking the time to participate should you receive a call.

If you don’t receive a call from us or would like to provide us with your feedback at any time, please refer the details below.


If you would like to provide feedback to Council please send us an email or post your feedback to the details below, marked attention The General Manager:




Mail: Lane Cove Council, PO Box 20, Lane Cove NSW 1595 


Fax: 02 9911 3600

For information about how Council will deal with complaints, please view Council's Complaint Handling Management Directive