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Emergency Management Plan


Are ready for an emergency?


Build self-resilience and get prepared

We can’t stop disasters from happening, but what we can do is reduce how much they affect us by being prepared. Emergency Preparedness.jpgExtreme weather events and the COVID-19 pandemic have been challenging for our communities. The experiences over the last 18 months have confirmed that being prepared to deal with emergencies is more important than ever. We need to strengthen our ability to survive, adapt and thrive no matter what comes our way.

Australian Red Cross, State Emergency Services (SES), Lane Cove Council, City of Ryde Council and Willoughby City Council have come together to offer a free ONLINE workshop to support our residents to become more resilient in emergencies.

Our emergency experts will guide you through all the resources you need to make your own tailored emergency plan. Join us and find out what you can do to be better prepared.

Upcoming events

Are you emergency ready? A workshop with the Australian Red Cross
Wednesday 27 October, 12:00pm - 1:00pm, online via Zoom
Book online.

Are you emergency ready? A workshop with the Australian Red Cross
Wednesday 3 November, 6:00pm - 7:00pm, online via Zoom
Book online.

Get Prepared app: Download today!

Download the free Get Prepared app to prepare for an emergency

Get Prepared app: Download today!

Download the free Get Prepared app to prepare for an emergency

Do one simple thing to prepare for an emergency. Download Get Prepared, co-created by Australian Red Cross and general insurer IAG, to keep your emergency plan close to hand.

Lane Cove Council encourages you to prepare and stay safe in a disaster or a time of crisis by downloading and completing an emergency plan on the Get Prepared app. Are you ready for an emergency.jpg

The app helps you connect with your key support people, accomplish simple tasks to make you and your loved ones safer, and protect the things that matter to you.

Get Prepared is a free and easy to use, one-stop tool to help you prepare for any type of emergency. You can:

  • establish a quick and easy network of support with your three key contacts
  • review the risks relevant to where you live
  • create checklists of actions to make an emergency plan
  • save the emergency plan as a PDF to be printed and shared with others.

Lane Cove Council is supporting our residents to become more resilient to disasters. As a participating Council in the Resilient Sydney program, we are collaborating with the Councils of Sydney to create a metropolis that is connected, inclusive and resilient.

Do one simple thing to make you safer in an emergency. Download Get Prepared.

Emergency Management

In the event of an emergency, residents in the Lane Cove local government area are covered by the Willoughby/Lane Cove Local Emergency Management Plan.

This plan is produced by the Local Emergency Management Committee made up of representatives from councils, NSW Police, Fire & Rescue NSW, NSW State Emergency Service (Willoughby/Lane Cove) and other local organisations.

The Willoughby/Lane Cove Local Emergency Management Committee is responsible for:

  • Planning and preparing for emergencies
  • Co-ordinating emergency responses
  • Aiding recovery efforts.

Emergency response capabilities are tested on a regular basis.

This section of Council's website provides the community with information about what to expect in the case of an emergency in the Lane Cove area. Residents can also download a flyer containing key information to help them prepare for an emergency.

What happens in an emergency?

In the case of a life-threatening emergency, call 000. NSW Police, Fire and Rescue NSW and the NSW State Emergency Service are often the first on the scene in an emergency. Welfare, transport and health organisations also provide essential services.

NSW State Emergency Service will assist with genuine emergencies relating to flood or storm.

What To Do?

In the case of an emergency, residents in the area will be requested to either:

Seek Shelter - this is the most common form of response

Evacuate - this is a rare occurrence.

Residents may receive an emergency alert in which case they should follow the instructions given. In general, in the event of an emergency, residents should:

 1. Seek Shelter:

  • Stay inside the residence
  • Close all doors and windows
  • Turn off and block all air conditioning vents

 2. Stay Informed:

  • Check local radio, television or electronic media
  • Evacuations are a rare occurrence; await official notification by emergency services.
  • Residents may also evacuate prior to an event if they feel it is safe to do so.

 3. Prepare:

  • If an evacuation is necessary this will be announced by the NSW Police, Fire and Rescue NSW, NSW State Emergency Service or NSW Ambulance Service. They will also instruct you on the safest location to proceed to.

Emergency Warning

Emergency alerts will be sent in the form of:

  • Recorded voice messages to landline numbers based on handset location
  • Text messages to mobile phones based on your billing address
  • If you receive an Emergency Alert, follow the instructions in the message.

You may also hear the Standard Emergency Warning Signal (SEWS) which is a distinctive tone played on radio or television in the event of an emergency.


In some instances, evacuations of a house or area may become necessary. The organisations that have the authority to initiate an evacuation are the NSW Police, Fire and Rescue NSW, NSW State Emergency Service and the Ambulance Service.

If any of these officers instruct you to evacuate, you must do so - they are doing it to save you from a possible threat to your life. Go directly with all members of your family, your pets and medications to the evacuation assembly area. You may also receive evacuation instructions via the media or public address system.

It is advisable for all residents to consider the possibility of evacuation as part of their emergency preparedness plan. Decide what you believe are the most important possessions to save and keep them in one place. This way, you won't leave anything behind that you wanted to take, and you will be able to quickly evacuate the premises.

Willoughby/Lane Cove Local Disaster Plan

If an incident that is being managed by one combat agency grows to such an extent that it will require the support of several Combat Agencies then the provisions in the Willoughby/Lane Cove Emergency Management Plan are utilised to either aid the Combat Agency in co-ordinating support or take over the control of the emergency leaving each Combat Agency to manage their individual areas of expertise.

The Willoughby/Lane Cove Local Emergency Management Plan outlines the arrangements that will occur between organisations to effectively control an emergency or co-ordinate emergency support.

Combat Agencies
The designated combat agencies for various incidents are:

Law enforcement; major accident / incidents involving threat to life and property; aviation; earthquake and transportation emergenciesNSW Police Force
Search and RescueNSW Police Force
Fire UrbanFire & Rescue NSW

Hazardous Materials

On Land and inland watersFire & Rescue NSW
On State WatersSydney Ports/NSW Maritime
Clean UpEnvironmental Protection Authority
TsunamiNSW State Emergency Service
Storm and FloodNSW State Emergency Service
Animal Health EmergenciesDepartment of Primary Industries
Public Health EmergenciesMinistry of Health

The emergency management system is organised so that if the required service cannot be obtained by the Willoughby/Lane Cove Emergency Management Plan, then it will be supplied by the next level up which is the North-West Metropolitan Region Emergency Management Plan; or the next level up which is the NSW Emergency Management Plan
Emergency Management Plans are kept up to date by continuously reviewing the plans and completing at least one exercise per year.

The Willoughby/Lane Cove Emergency Management Plan has access to a Local Emergency Operations Centre that can be set up so that it is ready to control/co-ordinate activities when required. As soon as a potential emergency is identified, the Local Emergency Operations Centre is placed on alert and its delegated officers and support staff starts monitoring the situation.

If the emergency or incident develops further, the Local Emergency Operation Centre is placed on stand-by and the relevant control and liaison officer's report to the Centre ready to play an active role in controlling or co-ordinating support.

The Local Emergency Operations Centre becomes fully activated when, either a combat agency requests support assistance, when the Local Emergency Operations Controller determines that assistance is required or when the combat agency passes over the control to the Local Emergency Operations Controller. The Local Emergency Operations Controller, together with the staff of the centre, then takes over the control or co-ordination of support to the Combat Agency for the emergency.

In order to aid the co-ordinated support in emergencies, the Willoughby/Lane Cove Emergency Management Plan requires a Hazard Analysis to be completed for the area. This identifies the most likely sources of risk. Sources identified in this way are emergencies such as earthquakes, major transport accidents, air disasters, high winds, etc. For each of these events, the plan considers what preventative measures can be taken before the emergency occurs and which Combat Agency will be best suited to manage each emergency scenario. In order to assist in this, a number of supporting and sub plans are prepared at local, regional and state levels.

Emergency contacts

Police, Fire, Ambulance

Phone: 000

NSW State Emergency Service

Phone: 132 500

Further Information

Neighbourhood Safer Places​

Neighbourhood safer places are a place of last resort during a bush fire emergency. Find out more.

Please see the list below for Neighbourhood Safer Places in Lane Cove.

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