Feedback or Complaints

Lane Cove Council is committed to providing a quality service to customers. Council welcomes feedback (complaints, compliments, suggestions) as it provides an opportunity for us to identify service improvements; increase customer satisfaction; strengthen customer input into our services; and respond effectively to individual cases of dissatisfaction.

If you would like to provide feedback to Council please send us an email or post your feedback to the details below, marked attention The General Manager:


Mail: Lane Cove Council, PO Box 20, Lane Cove NSW 1595 

Fax: 02 9911 3600

For information about how Council will deal with complaints, please view Council's Complaint Handling Management Directive. 

We appreciate hearing about your experience with us, whether they were favorable or not. By giving us feedback on your experience, you help us better understand your journey with us and what we can do to enhance the services we provide to our thriving community.