Library Software Upgrade
Exciting News!
The Shorelink Libraries are excited to bring you a new, easier-to-use catalogue and Library system. The software upgrade is happening across the whole Shorelink Libraries Network, including Lane Cove, Greenwich, St Leonards, Mosman, Stanton (North Sydney) Libraries and The Yarn, Hunters Hill.
From Tuesday 29 September, you will have a simpler and more personalised way to search, discover and manage your library account. The new system will make it easier to:
- Search for different formats of the same title - i.e Normal Print, Large Print, Audiobooks etc
- Discover similar titles and staff recommendations
- Manage your loans, holds and account details, including SMS notifications for when your holds are ready for collection
- Create, save and share reading lists
- Access the catalogue on your phone, tablet or computer
Key Dates
- Now - Saturday 12 September: All operations running as normal
- Sunday 13 September (from 5.00pm) - Monday 28 September: Our current system will go offline for the upgrade, including catalogue services and the Library app. Lane Cove Libraries (including The Yarn, Hunters Hill) will remain open for borrowing at the service desks.
- Tuesday 29 September: Your new catalogue launches!
What will happen during the upgrade?
During the upgrade period, the below services and technologies will be unavailable:
- You will not be able to log in to your library account
- The Lane Cove Libraries App will be unavailable
- You will not be able to place or manage holds and there may be a delay in receiving your holds
- Self-check machines and automated return shelves will not be available
- Staff will have limited access to loan, hold and account information
The upgrade applies across all Shorelink Libraries, so these services will also be unavailable at Mosman and Stanton (North Sydney) Libraries.
We encourage you to return your items after the scheduled launch on Tuesday 29 September. We've extended loan periods so there is no rush to return your items and nothing will be due during the upgrade.
Thank you for your patience and understanding as we work to improve our library services.
When will the Library System be unavailable?
Our current library system will be offline from 5pm on Sunday 13 September until Monday 28 September. The new system and catalogue will launch on Tuesday 29 September.
Lane Cove Libraries and The Yarn, Hunters Hill will remain open during its regular hours, although some library services will operate differently during the upgrade.
Can I still borrow?
Yes. You can still borrow items at the service desks during regular opening hours.
Please bring your physical library card or add your library card to your Google or Apple wallet. The Lane Cove Libraries app will be unavailable during the upgrade and staff will have limited access to account information.
Self-check kiosks will also be unavailable during this period.
Can I still borrow eResources?
Yes you will still be able to use Bolinda BorrowBox, Libby (Overdrive), ComicsPlus and Beamafilm during this upgrade.
Can I use the catalogue?
Yes, but for searching only.
The existing catalogue will remain available to search during the upgrade, but it will not be updated. This means an item's availability or status may not be accurate.
You will not be able to log in to your account, place holds or renew items until the new catalogue launches on Tuesday 29 September.
Can I return or renew my items?
There’s no rush to return your loans. If you can, please hold onto your items until the new system launches on Tuesday 29 September.
We’ve extended loan periods so nothing will be due during the upgrade.
You will not be able to renew items while the system is offline.
What will happen to my account?
You don’t need to do anything!
Your account details, current loans, and holds will automatically transfer to the new system.
Your password will stay the same. From Tuesday 29 September, simply log in to the new catalogue using your library card number and PIN/password.
Can I join the Library during the upgrade?
Unfortunately during this time the library system will be read-only and will not allow any changes, this includes adding any new memberships to the library system.
We welcome any person wanting to join the Library on Tuesday 29 September when the new system is launched.
Will the Lane Cove Libraries App be available?
The Lane Cove Libraries app will be unavailable during the upgrade. This includes catalogue searching, account management and access to your digital library card.
Once the new system launches, you will need to log back in to the app using your library card number and PIN/password.
Does this affect Mosman and Stanton (North Sydney) Libraries?
Yes. The system will be offline across the Shorelink Libraries network from 5pm on Sunday 13 September until the new catalogue launches on Tuesday 29 September.
Affected libraries include Lane Cove Libraries (Lane Cove, Greenwich, St Leonards and The Yarn, Hunters Hill), Mosman Library, and Stanton (North Sydney) Library as all locations are upgrading at the same time.